Eddy for frontline

Training for people who don’t sit at desks.

Store associates, drivers, line cooks and technicians get answers, refreshers and reminders by text or voice, on the phone already in their pocket. No app. No login. No laptop.

Join the frontline pilot A week with Eddy

9:41

Eddy

A store associate, mid-shift, at the returns counter.Early access

A week with Eddy

One week in Maya's pocket.

Maya works the floor at a grocery store. She never opens a laptop at work.

6:45 am
A refresher before the shift.
Before Maya clocks in, Eddy checks she knows today’s promo. Two minutes on the bus, not an hour in the back office.
9:41
Eddy · Harbor Market
1. Morning Maya. Quick one before your shift: the 2-for-1 cold brew. Does it stack with loyalty points?
  YesNo
2. No
3. Right, it doesn’t. You’re set for today.
  Weekly Promo Brief
11:20 am
An answer while the customer waits.
A return with no receipt. Maya texts the question and gets the approved answer, with the source, in seconds.
9:41
Eddy · Harbor Market
1. Customer wants to return an opened blender, no receipt. Can I take it?
2. Yes, as store credit at the lowest price from the last 30 days. Look them up by phone or loyalty card first. If nothing comes up, a manager approves it at the register.
  Returns and Exchanges SOP
2:10 pm
Voice, when her hands are full.
A jar breaks in aisle 4. Maya holds the mic and asks. Eddy answers out loud and puts the steps on screen.
9:41
Eddy · Harbor Market
1. 0:04Voice message: Glass jar broke in aisle 4, what do I do?
2. 0:07Voice message: Wet-floor sign first. Then dustpan and broom, never your hands, and the glass goes in the sharps bin.Spill Response SOP
4:30 pm
A nudge before anything lapses.
Her food safety certification expires Friday. Eddy finds a slot, books it and sets the reminder.
9:41
Eddy · Harbor Market
1. Your Food Safety certification expires Friday. There’s a 10 minute refresher Thursday at 9. Want it?
  Book itNot this week
2. Book it
3. Done. I’ll remind you Thursday morning.
  Enrolled: Food Safety Refresher workshop, Thu 9:00
That night
A plan with her name on it.
Maya says she wants to be a shift lead. Eddy builds a learning artifact from everything Continu knows about her: what she’s done, where her skills are, what her manager said.
9:41
Eddy · Harbor Market
1. I want to become a shift lead.
2. Love that. Here’s a path built around what you already do well.
  Your path to shift leadLearning plan · 5 steps
Friday
Proof, not a checkbox.
Eddy runs a short scenario check. Maya explains it in her own words, and passes. The credential is verifiable and has an expiry.
9:41
Eddy · Harbor Market
1. Ready for your returns check? A customer has an opened blender and no receipt. Walk me through it.
2. Look them up by phone or loyalty card, store credit at the lowest 30 day price, and a manager approves if nothing comes up.
3. That’s exactly it, including the manager step.
  Verified: Returns and Exchanges · expires Oct 2027
Monday
Her manager sees what changed.
The store manager gets a weekly recap by text: what people asked, what they finished, and where the content has gaps.
9:41
Eddy · Store 112 weekly
1. Store 112 this week: 38 questions answered, 6 refreshers done, 2 new certifications. Most asked: returns without a receipt. Gap: there’s no SOP for curbside pickup yet.
  Draft the SOPSee who asked

Why text works

Zero friction for them. A full record for you.

Nothing to install
People are verified by their phone number. No app download, no password, no portal to remember.
In their own language
Eddy answers in the language people write in, even when your SOPs are only in English.
Proof for compliance
Every answer, reminder and completion is logged in Continu, segmented by role, region and shift.

Built for

Every team that works on its feet.

Retail and grocery
Restaurants and hospitality
Logistics and delivery
Field service
Manufacturing
Gig and marketplace workers

Channels

On the phone they already carry.

iMessage and voice are piloting now with lab partners. WhatsApp and a dedicated Eddy app are next.

Early access
iMessage
Text Eddy like a coworker. Verified by phone number, no app or password.
Early access
Voice
Talk to Eddy and hear it answer. Built for busy hands and practice out loud.
Coming soon
WhatsApp
For global and frontline teams who already run their day on WhatsApp.
Coming soon
Eddy mobile app
A dedicated Eddy app for iPhone and Android, with voice built in.

The Eddy Lab

Pilot Eddy with one store, one route or one region.

Start small with a group of frontline workers on text and voice. We set it up with you, measure what changes, and decide together what to roll out next.

Apply to the lab

Training for people who don’t sit at desks.

One week in Maya's pocket.

A refresher before the shift.

An answer while the customer waits.

Voice, when her hands are full.

A nudge before anything lapses.

A plan with her name on it.

Proof, not a checkbox.

Her manager sees what changed.

Zero friction for them. A full record for you.

Nothing to install

In their own language

Proof for compliance

Every team that works on its feet.

On the phone they already carry.

iMessage

Voice

WhatsApp

Eddy mobile app

Pilot Eddy with one store, one route or one region.